FAQ | Rassel

6. What is your return and refund policy?

We accept returns for unused and unopened products within 14 days of delivery. Please review our return policy for more details.

1. What is Rassel?

Rassel is an online store specializing in high-quality beauty and personal care products. We offer a wide range of cosmetics, skincare, haircare, and other beauty essentials to help you look and feel your best.

9. Do you offer discounts or promotions?

Yes! We frequently have special deals and promotions. Subscribe to our newsletter or follow us on social media to stay updated.

2. Do you offer international shipping?

2. Do you offer international shipping? Yes, we ship to most countries worldwide. However, we do not currently ship to the following countries: Indonesia Italy Japan Mexico Portugal Russia Saudi Arabia Spain Taiwan Thailand Turkey Ukraine United Arab Emirates Vietnam Egypt

10. How do I know if a product is right for my skin or hair type?

Each product page includes detailed descriptions and ingredient lists to help you choose the best products for your skin and hair type. If you need further assistance, our team is happy to help! For more information, please visit our website or contact our support team.

8. How can I contact customer support?

You can reach our support team via email at [your email] or through our contact form on the website.

4. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment options. You can find the full list at checkout.

3. How can I track my order?

Once your order is shipped, you will receive an email with a tracking number and a link to track your package in real time.

5. Can I cancel or modify my order after placing it?

Orders can only be modified or canceled within a limited timeframe after purchase. Please contact our customer service as soon as possible for assistance.

7. Are your products cruelty-free?

Yes! At Rassel, we are committed to providing cruelty-free beauty and personal care products that are not tested on animals.